1. Introduction

Thank you for signing up with Richpanel. This guide will help you get set up and extract the most value from your setup.

More than 2,000 brands use Richpanel every day to make their customer service better and easier. We've learned a lot from these companies about what helps and what doesn't. How to use people, AI and technology to give the best experience to your customers and your support team. This guide is a collection of all we've learned and will help you do really well.


Richpanel has two products:

a) Helpdesk System

This software helps the support team deal with questions from email, chat, social media, SMS, and phone calls, all in one place. It's made to cut down on the need to switch between different tabs, which saves time for the team. This setup helps them focus on solving more problems for customers each hour, making things less stressful and more productive.

What It Can Do:

b) Customer portal

This is the part of our product that customers use to follow their orders, fix order-related problems, ask questions before buying, and more. The self-service portal lets customers quickly find answers to their most common questions, any time, day or night.